Patient Portal Frequently Asked Questions

How do I access the Patient Portal?

You will need an email address and a device with Internet capability to set-up an account and use the Portal. Your email address will serve as your username.

What type of information will be communicated through the Patient Portal?

 The Portal is designed to communicate non-urgent information. For example, office visit reminders and routine test results will be available for your review, and you can send questions to your doctor/healthcare provider or request prescription refills.

How often do you check the Portal for incoming messages?

 Our staff checks the Portal throughout each office day and sends responses. Messages received after office hours are read the next business day. On the rare occasion when we receive a large volume of messages, it may take our staff a couple of days to process them and to send you a response. Remember: only use the Portal for non-urgent matters; if there is an emergency, dial 9-1-1 or go to the nearest Emergency Room.

Is my information on the Portal secure?

 Communication through the Patient Portal is carried over a secure, encrypted connection. All medical information is stored securely in the electronic medical record system.

What if I forget my password?

 On the Portal log-in page, simply click, “Forgot your password?”, and follow the instructions.

May I change my password?

 Yes. After logging in, click the “My Profile” tab and then select “Security Settings.” Be sure to click “Update” when you have entered the new password.

What forms of payment are accepted on the Patient Portal?

 Visa, MasterCard, Discover and American Express are all accepted, as are debit cards with a Visa or MasterCard logo.

What is your privacy policy?

 Our practice complies with all regulations regarding the privacy of patient records. Additionally, your name and email address will never be sold or leased. You may view the full privacy policy by clicking the privacy-related links at the bottom of the Portal site.

How do I log out of the Patient Portal?

 Click “Sign Out” at the top right of the screen to log out. It is especially important to log-out if you are using a public computer or sharing a computer. If the keyboard remains idle for 10 minutes, automatic log-out will occur and any information not saved or sent will be lost.